TCPA Compliance Notice

TCPA COMPLIANCE NOTICE

Keenan Shaw LLC, doing business as CallReady ("Company", "we", "us", or "our"), is committed to compliance with the Telephone Consumer Protection Act (TCPA) and related federal and state telemarketing laws. This notice outlines our compliance practices and your responsibilities when using our lead generation services.

1. TCPA OVERVIEW

The Telephone Consumer Protection Act (TCPA) regulates telemarketing calls, text messages, and the use of automated dialing systems. It requires specific consent before contacting consumers and provides consumers with rights to control how they are contacted.

2. OUR TCPA COMPLIANCE COMMITMENTS

2.1 Consent Collection

• Express Written Consent: For calls using automated dialing systems or prerecorded messages
• Prior Express Consent: For informational calls related to insurance products
• SMS/Text Consent: Separate opt-in consent for text message communications
• Clear Disclosure: Consumers are informed they may be contacted by insurance professionals
• Consent Documentation: We maintain records of all consent obtained

2.2 Lead Source Verification

• All lead sources undergo compliance verification before integration
• We regularly audit lead generation methods and consent practices
• Third-party lead sources must provide compliance certifications
• We maintain documentation of all lead acquisition methods

2.3 Do Not Call (DNC) Scrubbing

• All leads are scrubbed against the National Do Not Call Registry
• We maintain access to current federal and state DNC lists
• Leads are re-scrubbed at regular intervals
• We honor internal suppression lists and opt-out requests

3. YOUR TCPA COMPLIANCE RESPONSIBILITIES

3.1 Required Practices

• Verify Consent: Confirm the consumer consented to be contacted before making calls
• Honor Time Restrictions: Only call between 8:00 AM and 9:00 PM in the consumer's local time zone
• Provide Caller Identification: Clearly identify yourself, your company, and the purpose of your call
• Maintain Opt-Out Procedures: Implement easy ways for consumers to request no further contact
• Keep Records: Document all calls, consent verification, and opt-out requests
• Use Compliant Equipment: Ensure any auto-dialing or prerecorded message systems comply with TCPA

3.2 Prohibited Practices

• Contact consumers who have not provided appropriate consent
• Use automated dialing systems without express written consent
• Call numbers on Do Not Call lists (unless exempt relationship exists)
• Make calls outside permitted hours
• Continue calling after a consumer has opted out
• Fail to provide required disclosures and identification

4. CONSENT REQUIREMENTS BY CONTACT METHOD

4.1 Voice Calls

• Manual Dialing: Prior express consent required
• Automated Dialing: Express written consent required
• Prerecorded Messages: Express written consent required

4.2 Text Messages (SMS)

• Express written consent required for all commercial text messages
• Consent must specifically authorize text messaging
• Must provide clear opt-out instructions in each message
• Must honor STOP requests immediately

4.3 Email Communications

• CAN-SPAM Act compliance required
• Express consent recommended but not always required
• Must provide clear unsubscribe mechanism
• Must honor unsubscribe requests within 10 business days

5. CONSENT VERIFICATION AND DOCUMENTATION

5.1 Lead Information Provided

• Timestamp of consent
• Source of lead generation
• Type of consent obtained (written, verbal, online form)
• Specific language of consent
• Consumer's opt-in IP address (when applicable)

5.2 Your Documentation Requirements

• All contact attempts and outcomes
• Consent verification procedures
• Any additional consent obtained
• Opt-out requests and compliance
• Call recordings (where legally permitted)

6. DO NOT CALL COMPLIANCE

6.1 National DNC Registry

• All leads are scrubbed against the National DNC Registry
• You may not call numbers on the National DNC Registry unless an established business relationship exists
• Safe harbor provisions apply only with proper registration and compliance

6.2 Company-Specific Suppression

• You must maintain your own internal Do Not Call list
• Add consumers who request no further contact to your suppression list
• Share suppression requests with us to update our records
• Do not call numbers on your internal suppression list

6.3 State DNC Registries

• Some states maintain additional DNC registries
• You are responsible for compliance with applicable state DNC laws
• We provide state DNC scrubbing as an additional service

7. OPT-OUT AND SUPPRESSION PROCEDURES

7.1 Consumer Opt-Out Rights

• Request removal from all future contact lists
• Opt out of specific communication methods (calls, texts, emails)
• Revoke previously given consent at any time

7.2 Your Opt-Out Obligations

• Honor the request immediately
• Add the number to your internal suppression list
• Notify us within 24 hours via our suppression portal
• Confirm the opt-out with the consumer
• Maintain records of the opt-out request

8. PENALTIES AND ENFORCEMENT

8.1 TCPA Penalties

• $500-$1,500 per violation in statutory damages
• Treble damages for willful violations
• Class action lawsuits
• FCC enforcement actions
• State regulatory penalties

8.2 Your Liability

• You are solely responsible for your compliance with TCPA requirements
• We provide compliant leads but cannot control your calling practices
• You must indemnify us against any TCPA claims arising from your activities

9. MONITORING AND COMPLIANCE SUPPORT

9.1 Our Monitoring

• We monitor lead quality and compliance indicators
• We investigate consumer complaints promptly
• We may suspend or terminate accounts for repeated violations
• We provide compliance training and resources

9.2 Compliance Resources

• TCPA compliance training materials
• Best practices documentation
• Consent verification tools
• Suppression list management portal
• Regular compliance updates and alerts

10. REPORTING VIOLATIONS

10.1 Consumer Complaints

If you receive a consumer complaint about:

• Lack of consent
• Continued calling after opt-out
• Inappropriate contact methods
• TCPA violations

You must:

• Immediately cease contact with the consumer
• Report the issue to us within 24 hours
• Cooperate with our investigation
• Provide all relevant documentation

10.2 Our Response

• We will investigate all reported violations
• Take corrective action with lead sources
• Update our compliance procedures as needed
• Provide additional training when necessary

11. UPDATES AND CHANGES

TCPA regulations and interpretations change regularly. We will:

• Monitor regulatory developments
• Update our compliance procedures accordingly
• Notify you of material changes affecting your obligations
• Provide updated training and resources as needed

12. CONTACT INFORMATION

For TCPA compliance questions or to report issues:

CallReady TCPA Compliance Team
Email: compliance@callready.io
Phone: Available in your account dashboard
Suppression Portal: Available at [portal link]

Mailing Address:
Keenan Shaw LLC dba CallReady
TCPA Compliance Department
1026 40th St
San Diego, CA 92102

IMPORTANT: This notice provides general guidance but does not constitute legal advice. You should consult with qualified legal counsel regarding your specific TCPA compliance obligations.