Do Not Call Policy

DO NOT CALL POLICY

Keenan Shaw LLC, doing business as CallReady ("we," "us," or "our"), is committed to respecting consumer privacy and complying with all applicable Do Not Call (DNC) regulations, including the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR), and state-specific DNC laws.

OVERVIEW OF DO NOT CALL REGULATIONS

Do Not Call regulations are designed to protect consumers from unwanted telemarketing calls. The National Do Not Call Registry, maintained by the Federal Trade Commission (FTC), allows consumers to opt out of most telemarketing calls. Additionally, many states maintain their own DNC registries with specific requirements.

Key regulations include:

• National Do Not Call Registry: Managed by the FTC, covers most telemarketing calls
• Telephone Consumer Protection Act (TCPA): Restricts autodialed and prerecorded calls
• Telemarketing Sales Rule (TSR): Sets standards for telemarketing practices
• State DNC Laws: Additional requirements that may be more restrictive than federal law

CONSUMER RIGHTS

As a consumer, you have the right to:

• Register your phone number on the National Do Not Call Registry at donotcall.gov or by calling 1-888-382-1222
• Request removal from our contact lists at any time
• Receive calls only during permitted hours (8 AM - 9 PM local time)
• Receive identification of the caller and purpose of the call
• File complaints with the FTC or relevant state authorities for violations
• Request that we stop calling even if you have an existing business relationship

CALLREADY'S DNC COMPLIANCE PROCEDURES

CallReady maintains strict compliance procedures to ensure adherence to DNC regulations:

Lead Scrubbing Process:

• All leads are scrubbed against the National Do Not Call Registry
• We scrub against applicable state DNC registries
• Internal suppression lists are maintained and updated regularly
• Leads are re-scrubbed periodically to ensure ongoing compliance

Consent Verification:

• We obtain appropriate consent for lead generation activities
• Consent records are maintained with timestamps and source information
• We use compliant opt-in methods for data collection
• Clear disclosures are provided about potential contact from insurance professionals

Monitoring and Training:

• Regular compliance audits and monitoring
• Training for insurance professionals using our platform
• Updates on changing DNC regulations and requirements
• Incident response procedures for potential violations

OPT-OUT PROCEDURES

If you wish to opt out of future contact from CallReady or insurance professionals using our platform:

Immediate Opt-Out Options:

• Email: Send a request to dnc@callready.io
• Phone: Call our DNC hotline at 1-800-XXX-XXXX
• During a Call: Ask the insurance professional to add you to their Do Not Call list
• Online: Use our opt-out form on our website

What to Include in Your Request:

• Your full name
• Phone number(s) to be removed
• Email address (if applicable)
• Specific reason for opt-out request (optional)

Processing Time: Opt-out requests are processed within 72 hours of receipt. You should not receive further calls after this period, except for calls already in progress or scheduled.

INSURANCE PROFESSIONAL RESPONSIBILITIES

Insurance professionals using CallReady's platform must:

DNC Compliance Requirements:

• Maintain their own company-specific DNC suppression lists
• Honor all DNC requests immediately and permanently
• Verify that leads are compliant before contact
• Keep detailed records of all DNC requests and compliance activities
• Contact leads only during permitted hours (8 AM - 9 PM local time)

Required Practices:

• Clearly identify themselves and their company at the beginning of calls
• State the purpose of the call within the first 30 seconds
• Provide a clear method for consumers to opt out
• Maintain current knowledge of DNC regulations
• Report any compliance issues to CallReady immediately

Prohibited Actions:

• Calling numbers on DNC registries without proper exemption
• Continuing to call after a DNC request
• Using misleading caller ID information
• Making calls outside permitted hours
• Failing to honor opt-out requests

ENFORCEMENT AND VIOLATIONS

DNC violations can result in significant penalties:

Federal Penalties:

• FTC fines up to $43,792 per violation (as of 2023)
• FCC fines up to $46,173 per violation (as of 2023)
• Private lawsuits with damages of $500-$1,500 per violation
• Potential criminal charges for willful violations

State Penalties:

• Additional state-specific fines and penalties
• License suspension or revocation for insurance professionals
• Cease and desist orders
• Consumer protection enforcement actions

CallReady's Enforcement Policy:

• Immediate suspension of non-compliant users
• Termination of accounts for repeated violations
• Cooperation with regulatory investigations
• Regular compliance monitoring and auditing

CONTACT INFORMATION FOR DNC REQUESTS

For Do Not Call requests, complaints, or questions about our DNC policy:

CallReady DNC Compliance
Keenan Shaw LLC dba CallReady
1026 40th St
San Diego, CA 92102

DNC Hotline: 1-800-XXX-XXXX
Email: dnc@callready.io
General Support: support@callready.io

Filing Complaints:

If you believe you have received calls in violation of DNC regulations, you may also file complaints with:

• Federal Trade Commission: donotcall.gov or 1-888-382-1222
• Federal Communications Commission: fcc.gov/complaints
• Your State Attorney General's Office
• Your State Insurance Commissioner